AI chatbot for WhatsApp and Instagram
Give customers instant answers, even when your team is offline. The chatbot replies using your business information and saved answers, then hands off anything that needs a person.
- Replies in Kazakh, Russian and English
- Human handoff with recent message context
- No payment card required to apply
We activate your account after reviewing your request.
- Automatic replies, day and night
- 24/7
- Languages: Kazakh, Russian, English
- 3
- Messaging channels, depending on your plan
- 3
- Human help when customers need it
- Your team
Handle everyday customer questions automatically
Give customers fast answers and bring in your team when needed.
How every chatbot reply works
Add your business details and saved answers once. The chatbot uses them to help customers in every connected messaging channel.
Go live in four steps
Request access, teach the chatbot about your business and connect your first messaging channel.
Request access
Choose a plan and submit your business details. After approval, sign in with the email and password you provided.
Add questions and answers
Add your business details, opening hours and saved answers to common customer questions.
Connect a channel
Connect a channel included in your plan, then add managers for questions that need a person.
Test and start replying
Send a test message, verify the reply and monitor new conversations from your dashboard.
Plans for every support team
Choose a plan based on your monthly AI reply volume and the features your team needs.
Prices are shown in your region's currency. Requesting access does not require a payment card.
Frequently asked questions
Answers about the chatbot, supported channels, setup and plans.
What does sayws do?
sayws is an AI chatbot for customer support on WhatsApp and Instagram. It answers common questions using your business information and passes questions that need a person to your team.
Can I connect WhatsApp and Instagram?
WhatsApp is included in every plan. Instagram is available on Pro and Business. All connected channels use the same knowledge base, so you can update your saved answers in one place.
Can the chatbot reply in Kazakh, Russian and English?
Yes. In automatic mode, the chatbot detects these three languages and replies in the customer's language. Messages in other languages receive an English reply. You can also choose one fixed reply language in your business settings.
Can a customer speak to a human manager?
Yes. When a customer asks for a person or the chatbot cannot help, it passes the conversation to human support. A configured manager receives recent messages for context. Add your managers during setup so someone can take over.
How do I teach the chatbot about my business?
Add company details and questions with approved answers in the dashboard. Start with opening hours, prices, delivery and returns. The chatbot uses this information when answering customers. Keep it up to date and check replies as you get started.
Do I need a developer to set up the chatbot?
You can add answers, manage conversations and connect channels from the dashboard without writing code. You will need access to the messaging accounts you connect. Depending on the channel, setup may also require a bot token or Meta account settings.
How do I request access and start using the chatbot?
Choose a plan and submit your business details, email and password. An administrator reviews the request. Once approved, sign in with those details, add your answers, connect a channel and send a test message. No payment card is needed to submit the request.
How many AI replies are included in each plan?
Starter includes up to 3,000 AI replies per month. Pro includes up to 10,000. Business includes unlimited AI replies and access to AI response history. Check the pricing section for current prices in your region.
Spend less time on repeated questions
Let the chatbot handle common questions so your team has more time for customers who need personal help.
Request accessNo payment card required. We activate your account after approval.